Account Director

Publicis Digital Experience, a division of Publicis Groupe, is a network of top-tier agencies focused on developing capabilities and solutions to enable growth and provide scaled access to digital expertise. Together, the portfolio creates value at the intersection of technology and experiences, connecting brands and people. With expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands in a new era of creativity, operating across global offices with over 5,000 employees. Agency brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto, and the Publicis Commerce Exchange.

About the role

We are seeking a detail-oriented and execution-focused Director of Marketing Operations to support the SVP, Client Service on a confidential strategic client engagement. This role will drive operational discipline across invoicing, client approvals, project status management, budgeting, and forecasting. The ideal candidate brings strong project management skills, financial acumen, client-facing confidence, and the ability to coordinate across internal teams and client stakeholders with accuracy, urgency, and professionalism.

Responsibilities

• Client Invoicing & Financial Operations
  • Verify invoices for accuracy, completeness, and alignment to approved scope, client requirements, and internal billing standards.
  • Serve as the primary day-to-day point of contact with the client for invoice-related questions, documentation, timing, and resolution of open items.
  • Coordinate internal reviews and approvals required to support timely and accurate billing and client submission.
  • Track invoice status, payment progression, and outstanding items, escalating risks or delays as appropriate.
• Approval Management & Governance
  • Manage and document required client and internal approvals, ensuring proper backup, audit readiness, and clear ownership.
  • Maintain organized records of decisions, approvals, requests, and changes to support transparency and traceability.
  • Partner with Finance, Account Management, Legal/Compliance, and operational stakeholders to ensure processes are followed consistently.
• Project Management & Status Reporting
  • Support the SVP, Client Service with project planning, milestone tracking, issue management, and executive-ready status updates.
  • Maintain project trackers, action logs, timelines, and reporting materials to provide clear visibility across workstreams.
  • Identify dependencies, risks, and blockers early and coordinate follow-up to keep work moving against agreed priorities.
  • Facilitate communication across internal stakeholders and client contacts to ensure alignment on deliverables, timing, and next steps.
• Budgeting, Forecasting & Business Visibility
  • Support budget tracking, forecast updates, and variance review for the client engagement.
  • Partner with internal finance and account teams to maintain visibility into expected spend, invoicing status, and financial impacts.
  • Prepare concise summaries and reporting inputs that help leadership understand budget progress, risks, and decisions needed.

Requirements

• 5+ years of experience in marketing operations, account operations, client service, finance operations, project management, or a related role.
• Experience managing invoicing, approvals, budgeting, forecasting, or operational reporting in a client-facing environment.
• Strong attention to detail with the ability to review financial documentation and identify discrepancies or missing information.
• Excellent communication and stakeholder management skills, including comfort engaging directly with client contacts.
• Proven ability to manage multiple priorities, track details, and drive follow-through in a matrixed organization.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint; experience with project tracking or financial systems preferred.

Skills

• Operational discipline and process ownership
• Invoice accuracy and financial accountability
• Client-facing communication and issue resolution
• Project management, status reporting, and follow-through
• Budget tracking, forecasting support, and analytical thinking
• Cross-functional collaboration and executive support

What Success Looks Like

• Invoices are accurate, supported, approved, and submitted through a clear and consistent process.
• The client has a reliable point of contact for billing questions, approvals, and status updates.
• Leadership has timely visibility into project status, financial progress, forecast impacts, and open decisions.
• Risks, blockers, and approval gaps are identified early and managed with clear ownership and next steps.
• The engagement operates with strong process consistency, documentation, and client confidence.

Benefits

• Monetary assistance and support for adoption, surrogacy, and fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements
• Tuition Assistance
• Paid time off including Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days
• Matching Gifts programs
• Flexible working arrangements
• Work Your World Program encouraging employees to work from anywhere in a Publicis Groupe office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups supporting multiple affinities and alliances
• Medical, dental, vision, disability, and 401(k) benefits for eligible employees
• Voluntary benefits including supplemental medical insurance, transportation and parking benefits, legal benefits, pet insurance, and auto and home insurance

Pay

Compensation Range: USD $121,315.00 - USD $174,300.00/Annually. Compensation will be determined based on skills, qualifications, and experience of the applicant along with the requirements of the position.