Account Director

Job Summary

The Account Director requires a strategic mindset, strong communication skills and a solutions-oriented approach to client engagement and business development while being responsible for managing day-to-day client relationships while driving strategic initiatives and ensuring seamless execution of deliverables. This individual collaborates with internal teams – including associate account directors, account managers, creative, estimating, scheduling, outsourcing, accounting and finance – as well as external partners such as data providers, analytics firms, and digital media specialists to develop and implement effective solutions for Nahan’s clients.

Essential Duties And Responsibilities

• Build and maintain strong partnerships with assigned clients by delivering exceptional account service, and strategic guidance to align their needs and expectations with Nahan deliverables and performance.
• Provide thought leadership to help clients achieve their marketing and business goals that will improve their return on marketing investment (ROMI).
• Ensure all Nahan services and deliverables are executed on strategy, on time, within budget.
• Gain deep insight into clients’ business and marketing needs, interpreting and leading discussions to align Nahan’s solutions effectively.
• Work closely with sales, strategists, and account services leadership to communicate Nahan’s value proposition, by persuasively presenting ideas, strategies, and creativity while negotiating pricing and finalizing contracts.
• Manage (or oversee) all agendas, meetings and notes related to assigned clients.
• Develop detailed creative briefs that provide strategic directions to the creative team based on client needs.
• Manage the creative routing process ensuring clear feedback and timely approvals between the client and Nahan’s creative team.
• Oversee end-to-end campaign timelines, from contract execution to production mailing, coordinating across services such as creative, analytics and media to meet deadlines.
• Manage labor estimates, client forecasting, and invoicing, with a focus on improving account-level profitability.
• Review, route and provide feedback on MSAs, NDAs, and other contract documents to ensure accuracy and alignment with business objectives.
• Draft and communicate statements of work (SOWs) outlining project scope and pricing for client deliverables.
• Conduct industry competitive reviews using Nahan research tools to identify trends and opportunities.
• Collaborate with Marketing and Sales teams on RFP responses, sales materials, and sample pack distribution to support business growth.
• Attend handoff meetings between creative and production teams to ensure seamless execution.
• Keep leadership informed of any client concerns or potential risks to the client-Nahan relationship, proactively addressing any issues.
• Perform other duties as assigned by supervisor.

Skills And Abilities Required

• Proven ability with financial management, to manage large, complex multi-million-dollar direct mail accounts, ideally incorporating strategy, analytics, creative, digital, and media components.
• Strong understanding of the creative development process, including accurate client intake and effective communication with internal teams.
• Ability to analyze challenges and develop effective solutions in a fast-paced environment.
• Self-Motivated with strong prioritization and multitasking skills, able to operate independently in an entrepreneurial setting.
• Exceptional verbal, written and interpersonal communication skills and proficiency in the English Language, verbally and written.
• Strong technical proficiency in Microsoft Office Suites, ability to work with Salesforce, HubSpot, eCRM, or similar CRM systems.
• Adaptable and flexible in ambiguous work environments, responsive to business priorities.

About The Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass all or some of the following: a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration. Nahan is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.