Account Director
About the role
We're seeking an Account Director to lead a high-profile CPG program. This role demands a strong operator, strategic partner, and team leader capable of navigating fast-moving businesses, complex stakeholder ecosystems, and high-volume creative production.
Responsibilities
Client Relationship & Partnership: Lead strategic client relationships, positioning the team as a true business partner. Navigate complex feedback loops and stakeholder management with confidence and diplomacy. Drive alignment across clients, internal teams, and partner agencies within the integrated agency team (IAT).
Team Leadership: Build key relationships with internal discipline leads, foster a collaborative, solutions-oriented team culture, encourage strategic thinking, accountability, and strong client stewardship across the business. Lead full Program team to sustain success and further drive efficiency and quality. Collaborate with creative, strategy, and production teams to deliver integrated solutions.
Operational Excellence: Manage high-volume workflows across multiple concurrent projects and asset builds. Drive efficiencies across timelines, briefing processes, feedback management, and resource allocation. Monitor account health including scopes, utilization, burn management, SLAs, and delivery. Identify operational risks early and proactively develop solutions. Partner closely with project management to ensure teams are set up for success. Contribute to financial forecasting and internal revenue management activities. Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications.
Creative Development: Lead creative process from briefing to execution across multiple client deliverables, including digital advertising/marketing programs. Partner with clients on creative briefs to communicate project requirements for strategy, creative, and copywriting teams. Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms. Manage all processes required to obtain a range of client approvals. Maintain excellent written and verbal communication with all parties. Provide general leadership for the account team, with two direct reports, while maintaining overall oversight of the team’s operational health. Scope ranges from tactical campaigns—including minor adaptations and resizing—to high-complexity projects involving strategy, creative development, and full-scale production shoots.
Requirements
Minimum Bachelor's degree
8-12+ years of marketing experience in a fast-paced, independent environment
Demonstrated ability to execute large-scale strategies and programs, with experience managing diverse set of digital marketing programs mapping back to larger strategy and objectives
Strong confident communicator with executive presence and relationship building skills with key partners and stakeholders
Strong project management skills to organize teams across complex projects
Understanding the 'soft side'—the back-and-forth of creative ideas is definitely a plus
A plus - experience managing large enterprise or Fortune 500 accounts, preferably within CPG or healthcare categories
Experience in AI-enabled marketing workflows, innovation, and operational transformation
Qualifications
Timezone Requirement: Matching or very close to Ohio GMT-4 (EST)
Open to remote
Skills
Proactive, organized, and comfortable navigating ambiguity
Excellent written and verbal communication skills
Strong production/PM background for creative assets
Experience with AI-enabled marketing workflows
Understanding the 'soft side'—the back-and-forth of creative ideas
Benefits
Excellent, full coverage medical, dental, and vision insurance
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride, Monks, and Cultura
Authentic commitment to DEI efforts and sustainable growth
Pay
$100—$120 USD
Schedule
Matching or very close to Ohio GMT-4 (EST) - open to remote