Account Director

Duties and Responsibilities

• Own a portfolio of strategic North American and Global accounts
• Serve as the primary relationship owner for a named set of LevelTen’s most strategic accounts — spanning developers, corporate and utility buyers, advisors, and data center hyperscalers.
• Drive subscription renewals and net retention within your direct portfolio; surface churn risk early and lead save plays.
• Build and maintain senior-level relationships; be a credible voice on the clean energy market, LevelTen’s products, and the marketplace opportunity with C-suite and VP-level stakeholders.
• Increase marketplace engagement within your accounts: project submissions, buy-side RFPs, survey responses, and transactions that generate success fee revenue.
• Lead and develop a high-performing team
• Manage two direct reports, providing day-to-day coaching, feedback, and career development tailored to each person's level.
• Apply consistent account management playbooks, QBR cadence, and customer health-scoring practices across the team’s book of business.
• Maintain Salesforce hygiene and accurate renewal forecasting across your team’s accounts.
• Develop team members and help them build the skills to manage increasingly complex accounts.
• Drive renewal and net retention outcomes across the team
• Drive marketplace engagement across the team’s customer base
• Operate cross-functionally within Customer Engagement
• Partner with North American Sales leadership on clean new-business-to-AM handoffs and coordinated account expansion.
• Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
• Represent the voice of your customer segments to Product, Marketing, and the broader Customer Engagement leadership team

Qualifications

• 6–12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field.
• Bachelor’s degree required.
• Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes.
• Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional.
• Strong command of Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
• Experience renewing or managing accounts for a data subscription or SaaS data product.
• Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments — developers, corporate and utility buyers, advisors, partners, and data center hyperscalers.

Nice to Have

• Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
• Prior experience in a marketplace, two-sided platform, or data subscription business.
• Experience managing accounts across both buy-side and sell-side customers within the same book of business.
• Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
• MBA or other advanced degree.

Benefits / Perks

• Full Medical, Vision and Dental coverage
• Wellness Credit
• Flexible vacation policy
• 11 paid company holidays
• 401k
• In the Seattle office:
• Casual dress code
• Commuter benefits
• Standing desk options
• Regular company-sponsored happy hours
• Hybrid in-office/work from home schedule

Additional Information

• This position is based out of our office in the Belltown neighborhood of Seattle, WA (hybrid work schedule).
• The estimated annual compensation for this position is $150,000-170,000 base / $200,000 - $230,000 OTE, depending on location and experience. This role is designed for high-impact leaders and features a substantial commission structure with significant upside, alongside an equity grant. This combination ensures a highly competitive total compensation package that rewards over-performance.
• Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship.
• Travel up to 15% for customer visits, industry events, and team gatherings

Accessibility

• If you are an individual with a disability and need assistance completing the online application or during the interview process, please call 1-800-995-2152. Please leave a message and a member of our People team will return your call within three business days. Alternatively, an email may be sent to hr@leveltenenergy.com. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.