Account Director

The Role

The Account Director provides portfolio-level leadership over Fooda’s most valuable and complex client partnerships. This role combines strategic account management, operational oversight, and team leadership to ensure client success, retention, and profitability across a defined portfolio of Premier Accounts.

You’ll operate as both a hands-on leader and a strategic thinker setting direction, supporting execution, and ensuring every account in your portfolio performs to its full potential.

What You’ll Be Doing

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Cook up and coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.

Who You Are

• You have 8-12 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
• You’re a natural collaborator who thrives in cross-functional environments and understand how to get things done through influence and teamwork.
• You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.

What We’ll Hook You Up With

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $70,000- $120,000 plus a bonus and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.