Account Director

Key Responsibilities

• Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management.
• Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth.
• Persuades clients as a strategic partner with a perspective they can trust.
• Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations.
• Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities.
• Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects.
• Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate.
• Ensures the accurate management of the account financials, including managing reporting.
• Ledds and reports on monthly and quarterly forecast updates for the assigned client account(s).
• Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Directs, coaches, and motivates the client services team to effectively deliver for our clients.
• Acts as the client’s champion internally and brings their point of view to our work.
• Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals.
• Successfully serves as a point of authority and/or source of advice for assigned client(s).
• Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning.
• Demonstrates influence and diplomacy in written and verbal presentations.
• Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
• Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective.

Qualifications and Skills

• 10+ years of pharmaceutical agency experience.
• Experience working on a DAOR pharmaceutical brand.
• Bachelor's degree in marketing, communications, or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Client-facing presence and interaction with C-Suite level must be demonstrated.
• Flexible and agile, with the ability to quickly change course when the need arises.
• Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects.
• Able to put together professional-looking documents and presentations.
• Strong presentation/public speaking skills.
• Able to focus and work under pressure during tight deadlines with humor, tact, and professionalism.
• Willingness and ability to travel frequently (1-2 times per month).

Benefits

• Medical, Dental & Vision Insurance.
• We cover a generous portion of employee contributions to the 401K plan.
• We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan.
• Generous paid time off for parents to bond with their newest addition.
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!