Account Director

About the role

Born Social is a social‑first creative agency that brings brand building into the social era, with a track record of delivering transformation for iconic brands such as Guinness, Ford, and Barclays. As part of the B‑Corp certified Croud network, we combine creative and performance specialisms to deliver integrated work. We have just won our first integrated retainer in the United States for a non‑profit movement launched for the country's 250th anniversary in 2026, aiming to reignite genuine community contribution. In this role you will lead teams to deliver industry‑leading work by applying your social‑first strategy expertise, building deep client relationships, and working across retainers and project work while collaborating with all specialist roles.

Responsibilities

• Account Leadership: develop strategy and output for each client, set up teams effectively, inspire account teams to produce Born Social’s best work.
• Account Development: own senior client relationship development, identify and communicate the value of Born Social’s work, create and deliver account plans that include client insight, communication and reporting, lead pitches, proposals and scoping for additional work, educate clients on Born’s development and thought leadership content and industry updates.
• Project Management: communicate mid‑ and long‑term business and marketing plans with stakeholders beyond immediate points of contact and any appointed agencies, organise key calls, meetings (team & independent) and quarterly reviews, recognise and resolve delivery or client issues or lack of results, work alongside Senior Account Managers to review ways of working to ensure delivery feels positive for clients and teams.
• Commercial Management: ensure accurate delivery of scope of work (deliverables and time) using time tracking, ensure high‑quality deliverables and met deadlines, recognise and resolve scope or resourcing issues, lead on new resourcing requests, report on commercial performance monthly.
• New Business & Growth: contribute to winning new business through pitches and proposals, lead on strategic direction, develop Born Social’s industry profile in the US via talks, presentations, blogs, webinars, etc.

Requirements

• 4+ years experience in a Client Services role in an agency setting.
• Desire to own and drive the quality of output on an account, with a good understanding of social‑first delivery (strategy, creative, media and management).
• Good understanding of the principles of good project management and Client Services, and experience helping to develop this in others.
• Experience in the commercial running of account work.
• Proven track record of retaining, developing and ultimately growing accounts.
• Passion for improving client experience and love for the relationship development required.
• Experience working on integrated work that spans both media and creative with a social‑first lens.
• Ideally, experience working on non‑profit brands and an understanding of