Account Director

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Build and maintain strong client relationships through regular communication
• Ensure client expectations and service deliverables are consistently met
• Identify and resolve risks and issues, and capitalize on opportunities for improvement
• Monitor billing and accounts receivable activities to ensure timely processing and follow-up
• Support reconciliation of billing, payments, and account balances
• Partner with internal teams to resolve discrepancies and improve outcomes
• Manage enterprise billing and AR teams to align priorities and workflows
• Build and execute efficient work queue management and account assignment
• Own new provider setup and maintenance as needed
• Prepare and review reports on billing performance, payments, and AR trends
• Analyze data to identify issues and implement improvements
• Provide insights to clients and internal leadership
• Review client systems and workflows to identify & solve gaps or inefficiencies
• Recommend and support implementation of process improvements
• Help drive consistency and operational best practices across accounts

Qualifications

• Experience in revenue cycle management, medical billing, or healthcare operations
• Strong understanding of billing, claims follow-up, and accounts receivable processes
• Experience working with client systems and internal RCM platforms
• Familiarity with EHR or practice management systems (e.g., Epic preferred)
• Strong analytical, organizational, and communication skills
• Ability to manage multiple accounts and priorities effectively

Core Competencies

• Client relationship management
• Revenue cycle knowledge
• Problem-solving and critical thinking
• Communication and collaboration
• Attention to detail
• Process improvement mindset

Benefits

• Comprehensive benefits package including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance
• 401(k) plan with employer match
• Flexible spending accounts
• Employee discount program
• Employee referral program