Account Director, AI Agency

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We embrace diversity in backgrounds and experiences, believing our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

About the role

EVERSANA's AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the EVERSANA AI Agency Platform (built on Google Cloud, Gemini, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands.

We are a practitioner culture. That means we explore, build, break things, and figure out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the kind of person who has already built your own workflows in tools like Gemini, Claude, Perplexity, or Midjourney - who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you.

The Account Director provides strategic leadership in developing and leading strategic and tactical interactive marketing plans to clients. This is not a traditional account management role - it is a client excellence role that owns the quality, consistency, and impact of every client interaction and deliverable. You will serve as the primary client relationship owner for day-to-day engagement, ensuring exceptional communication, proactive problem-solving, and seamless delivery of platform value.

Responsibilities

• Develop and lead strategic and tactical interactive marketing plans for clients
• Own the quality, consistency, and impact of every client interaction and deliverable
• Serve as the primary client relationship owner for day-to-day engagement
• Ensure exceptional communication, proactive problem-solving, and seamless delivery of platform value
• Guide a large team and multiple clients, responsible for account staff team development
• Drive business development results through strong client relations
• Manage teams of people in cross-functional roles across the organization
• Collaborate effectively at all levels and functions internally with EVERSANA INTOUCH and externally with clients and agency partners

Requirements

• Bachelor's degree or equivalent education plus professional experience
• Approximately 8+ years of related experience: client service, agency, and pharmaceutical experience required
• Expertise in digital, media, and technology marketing and advertising
• Proven results with managing creative concept to delivery
• Proven leadership and mentoring skills
• Demonstrated track record of business development results from strong client relations
• Proven ability to manage teams of people in cross-functional roles
• Strategic skill and strong business acumen
• Proven negotiation skills
• Creative thinker with analytical skills
• Strong and applied understanding of digital development and processes
• Demonstrated problem-solving skills
• Strong written, presentation, and verbal communication skills
• Excellent interpersonal skills
• Some travel may be required

Cultural Beliefs

• Patient Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and empower others to act now.
• Grow Talent: I own my development and invest in the development of others.
• Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity: I create an environment of awareness and respect.
• Always Innovate: I am bold and creative in everything I do.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).

Benefits

This role is eligible for hire in select U.S. locations based on business and operational considerations. More information about EVERSANA’s benefits package can be found at eversana.com/careers.