Account Development Specialist

Position Summary

AMBA’s ADT team engages members and policyholders from some of the nation's largest retired public employee associations. Our focus is on building value and selling our dental, vision, and membership products to customers and prospects. In Texas, we are exclusively endorsed by the Retired State Employees Association of Texas, State Firefighters' and Fire Marshals' Association of Texas, Texas Community College Teachers Association, the Texas Public Employees Association, and the Texas Retired Teachers Association to handle their member benefits.

Compensation Structure

$17/hour as well as monthly bonuses, and health benefits. Hours: Full-time. Monday - Friday

High-Level Position Responsibilities

• Takes 50-60 inbound phone calls from members and nonmembers daily, with opportunities to make outbound calls to prospective members when inbound call volume is lower.
• Sells Dental & Vision products as well as memberships for our associations.
• Serve as an advocate for our Association Partners.
• Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries.

Qualifications

• 1 year of Call Center experience preferred
• 1+ Sales Experience preferred
• Bi-lingual in Spanish is preferred but not required
• Strong verbal, written, and interpersonal communication skills
• Problem-solving skills and attention to detail
• Must navigate efficiently within the technology platform and record all activities performed for the member in the designated timeframe of the call.
• Flexibility with scheduling and work hours
• Ability to work within a team but driven by individual results
• Health Insurance license preferred but not required