Account Development Representative / Inside Sales

About the role

The Account Development Representative (ADR) is responsible for creating qualified sales opportunities for the closing sales team. This role supports sales efforts, builds strong client relationships, and works closely with Business Development Executives to develop and execute effective sales strategies, achieve sales targets, and contribute to organizational growth. This position offers career advancement and skill development in sales and account management.

Responsibilities

• Assist Business Development Executives in identifying and prospecting potential clients through market research, cold calling, and networking.
• Support the development of sales strategies and tactics to generate new business and expand existing accounts.
• Collaborate with cross-functional teams, including marketing and customer service, to ensure client satisfaction and retention.
• Prepare and deliver sales proposals, quotes, and contracts to clients, following company guidelines and pricing policies.
• Maintain accurate and up-to-date records of client interactions, sales activities, and pipeline opportunities in the CRM system.
• Monitor industry trends, competitors, and market conditions to identify new business opportunities and stay informed about the latest developments.
• Meet or exceed established sales quotas.
• Continuously develop product knowledge and sales skills through training programs, workshops, and self-study.

About the company

Ford Office Technologies, recognized as a Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of copier, printer, and multi-function product (MFP) technology from Canon, Konica Minolta, Kyocera, and Lanier (Ricoh). Since 1991, the company has focused on delivering top-tier products and services. Headquartered in Connellsville, Pennsylvania, Ford Office Technologies is a family-owned and operated business that evolves to meet customer needs, offering services from data management to IT support. The company serves clients in Pennsylvania, Maryland, West Virginia, and Ohio, with offices in Pittsburgh, Hermitage, Erie, Monroeville, and Niles, OH.

Requirements

• Strong communication and interpersonal skills.
• Previous experience in a sales position preferred.
• Solid analytical and problem-solving skills.
• Persistent and resilient.
• Ability to work independently to meet sales quotas.
• Proficiency in CRM software and Microsoft Office.
• Good time management and organizational skills.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Company-paid Life Insurance with options for additional coverage
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance covering accident, cancer, critical illness, or injury
• CDA Scholarship Foundation