Account Development Manager

About the role

Fusion, a division of NOA Brands, is a creative retail design studio with global manufacturing capabilities. We have the passion, expertise, and determination to advise our retail clients in designing retail spaces that optimize the visuality of their brand and the visibility of their products. Be it through catalogs or custom solutions, we build in-store experiences that prompt shoppers to engage and visualize anything.

Looking for a driven individual who has a love for innovation, creativity, and project/customer account management. As part of a multi-disciplinary team, the Account Development Manager (ADM) will be held accountable under three tiers of responsibilities: account development, project management, and product line management. They will maintain and grow current client relationships, addressing their needs and concerns as quickly and effectively as possible. The ADM will help drive new development projects from start to finish, acting as the liaison between the creative team and the customer throughout the development process. While managing projects, the ADM is responsible for maintaining customer order forms and catalogs and being the "in-house expert". This position requires excellent communication skills, and the ability to manage several projects at once while showcasing the utmost level of customer service.

Responsibilities

• Manage the scope, timing, and costs of all customer projects.
• Lead the documentation of all new products including spec sheets, photographs, notes, etc.
• Support new product setup by requesting new part numbers and setting up spec sheets.
• Manage cross-functional kick-off meetings for new projects with well-written creative briefs and following internal processes.
• Enter necessary sales orders and purchase requests related to projects.
• Write Request for Quotes (RFQs) to the sourcing department to obtain information on new components and get accurate cost estimates of all newly developed items.
• Schedule product reviews with various departments and document comments and revisions.
• Establish relationships with customers, bring a deep understanding of what, how, and when your customers order to become the "in-house expert" and effectively anticipate their needs.
• Obtain new business from current clients.
• Own all customer's order forms and catalogs, making sure they are up-to-date and accurate.
• Create customer-facing presentations as needed.
• Master the ERP system to independently garner all necessary information related to customer projects, orders, and required reports.
• Work closely with sales, creative, engineering, and development to ensure all project information is clearly communicated and documented.
• Participate in developing project presentations and client catalogs targeted at assigned accounts.
• Manage and track projects for internal documentation.

Requirements

• Knowledge of project management and/or product line management and customer-facing communication and account management.
• Minimum of 2 years of successful track record in related required skills.
• BS degree in a related field or related real-world experience.
• Experience working with internal cross-functional teams.
• Ability to act as the "voice of the customer."
• "Do what it takes" attitude.
• Must be very detail-oriented.
• Proactive with follow-up and a great sense of urgency.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Good working knowledge of Microsoft Office applications and video conferencing.
• Ability to anticipate the needs of sales, product development, and production.
• Understanding of the product development process.
• Understanding of how ERP systems operate is beneficial.
• Understanding retail and store environments is a plus.
• Ability to travel up to 25% (domestic).

Work Environment

• The majority of work is performed in a normal office environment: 60% sitting, 10% standing, 30% walking.
• Ability to work at a computer for an extended time.
• Ability to lift and dress mannequins weighing 20-30 lbs.
• Material and equipment used: telephone, personal computer and printers, calculator, copier, scanner.

Benefits

• Medical/Dental/Vision Insurance
• Various Voluntary Benefits
• 401k Matching Program
• Short and Long-Term Disability Program
• 12 Week Parental Leave Policy
• PTO and 10 paid holidays
• Bring Your Dog to Work

Pay

$60-68K annually DOE