Account Development Manager

Job Function/Purpose

Looking for a driven individual who has a love for innovation, creativity, and project/customer account management. As part of a multi-disciplinary team, the Account Development Manager (ADM) will be held accountable under three tiers of responsibilities: account development, project management, and product line management. They will maintain and grow current client relationships, addressing their needs and concerns as quickly and effectively as possible. The ADM will help drive new development projects from start to finish, acting as the liaison between the creative team and the customer throughout the development process. While managing projects, the ADM is responsible for maintaining customer order forms and catalogs and being the “in-house expert”. This position requires excellent communication skills, and the ability to manage several projects at once while showcasing the utmost level of customer service.

Areas of Responsibility

• Manage the scope, timing, and costs of all customer projects.
• Lead the documentation of all new products including spec sheets, photographs, notes, etc.
• Support new product setup by requesting new part numbers and setting up spec sheets.
• Manage cross-functional kick-off meetings for new projects with well-written creative briefs and following internal processes.
• Enter necessary sales orders and purchase requests related to projects.
• Create customer-facing presentations as needed.

Additional Accountabilities

• Master the ERP system to independently garner all necessary information related to customer projects, orders, and required reports.
• Work closely with sales, creative, engineering, and development to ensure all project information is clearly communicated and documented.
• Participate in developing project presentations and client catalogs targeted at assigned accounts.
• Manage and track projects for internal documentation.

What it takes to succeed

• Knowledge of project management and/or product line management and customer-facing communication and account management.
• Minimum of 2 years of successful track record in related required skills
• BS degree in a related field or related real-world experience
• Experience working with internal cross-functional teams
• Ability to act as the “voice of the customer”
• “Do what it takes” attitude
• Must be very detail-oriented
• Proactive with follow-up and a great sense of urgency
• Excellent written and verbal communication skills
• Strong organizational skills
• Good working knowledge of Microsoft Office applications and video conferencing
• Ability to anticipate the needs of sales, product development, and production
• Understanding of the product development process
• Understanding of how ERP systems operate is beneficial
• Understanding retail and store environments is a plus
• Ability to travel up to 25% (domestic)

Work Environment/Physical Activities

• The majority of work is performed in a normal office environment: 60% sitting, 10% standing, 30% walking
• Ability to work at a computer for an extended time
• Ability to lift and dress mannequins weighing 20-30 lbs.
• Material and equipment used: telephone, personal computer and printers, calculator, copier, scanner

Benefits

• Medical/Dental/Vision Insurance
• Variety of Voluntary Benefits
• 401(k) Matching Program
• Short and Long-Term Disability Program
• 12 Week Parental Leave Policy
• PTO and 10 paid holidays
• Bring Your Dog to Work

Pay

$60-68K annually DOE

Important Note

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are reviewed on and held accountable for, but not limited to all duties as outlined in the job description. Nothing in the job description expectations is to be construed as a contract of employment or alters as employee’s status as an “at will” employee.

Job Type

Full-time

Location

Westminster, Colorado

Relocation Assistance

Not available for this position

Benefits

• Medical/Dental/Vision Insurance
• Variety of Voluntary Benefits
• 401(k) Matching Program
• Short and Long-Term Disability Program
• 12 Week Parental Leave Policy
• PTO and 10 paid holidays
• Bring Your Dog to Work

Pay

$60-68K annually DOE

Important Note

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are reviewed on and held accountable for, but not limited to all duties as outlined in the job description. Nothing in the job description expectations is to be construed as a contract of employment or alters as employee’s status as an “at will” employee.