Account Developer

Description

The Account Developer – Churn plays a critical role in winning back recently lost business from small and mid-sized customers. In this high-energy inside sales role, you will engage customers through phone, video, and digital channels, identify opportunities to re-establish relationships, and help organizations discover the value of Staples solutions.

What you’ll be doing

• Engage customers with declining or lost business through phone, video, and digital outreach.
• Analyze customer purchasing trends and identify opportunities for reactivation.
• Drive customer win-back, retention, and revenue growth.
• Maintain high activity levels, including outbound calls and customer engagements.
• Manage sales funnel and pipeline through close.
• Deliver exceptional customer service and issue resolution.
• Partner with category specialists and customer service teams to drive growth.
• Develop customer-specific solutions, proposals, and pricing strategies.
• Participate in ongoing sales and product training programs.

What you bring to the table

• Strong drive to win and achieve results.
• Resilience and ability to overcome objections and rejection.
• Excellent communication and active listening skills.
• Strong organizational and time-management abilities.
• Ability to build customer relationships remotely.
• Ability to sell solutions using phone and digital channels.
• Proven success achieving sales metrics and KPIs.

Basic Qualifications

• A High School Diploma or equivalent.
• 2+ years of experience in sales, customer service, or sales support.
• Experience with B2B sales processes.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organization, communication, and customer relationship skills.
• Results-oriented, self-starter mentality.
• Ability to meet or exceed sales and profit goals.

Preferred Qualifications

• Bachelor’s degree preferred.
• Industry knowledge is a plus.
• Experience with CRM tools and virtual selling environments.