Account Developer

About the role

This is a Hybrid role with a Four day (Mon-Th) in-office expectation at our Lewisville, TX office. You’ll engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention.

Responsibilities

• Engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention
• Analyze customer trends and feedback to target the right contacts and solutions
• Meet weekly and monthly sales targets and KPIs set by sales leadership
• Consistently achieve activity goals, including outbound calls, sell time, and live contacts
• Provide outstanding service by resolving inquiries and ensuring customer satisfaction
• Leverage CRM software to manage interactions and maintain accurate sales records
• Leverage internal partnerships with sales specialists and customer service teams to drive growth
• Negotiate pricing and craft value-added proposals to meet customer needs
• Participate in training to enhance sales skills and product knowledge
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing
• Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate seamless customer experience

Requirements

• A strong drive to win and a proactive approach to sales challenges
• Excellent communication skills and active listening abilities
• Proven resilience and the ability to learn from setbacks
• Strong organizational and time management skills
• Ability to sell company values, services, and program features remotely
• Experience building and nurturing customer relationships
• Adaptability to thrive in a fast-paced, team-oriented environment
• Coachability and openness to feedback for professional growth
• Solution-oriented mindset and self-starter attitude
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
• Sales process delivery experience and digital selling agility

Qualifications

• A high school diploma
• 2+ years of experience in sales, customer service, or sales support
• Proficiency with MS Word, Outlook, Excel, and PowerPoint
• Strong communication and organizational skills
• Experience with business-to-business sales processes