Account Credit Specialist (Fulltime/Days)

About the role

Penn Medicine is dedicated to its mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in medicine. This role is part of a collaborative team within a leading academic medical center.

Responsibilities

• Analyzes and researches credits and follows-up with the appropriate payor to resolve credit.
• Provides timely follow up of assigned credit inventory.
• Updates patient accounts to reflect any changes made to relevant information.
• Analyzes and researches undistributed/credit balances from insurance companies to facilitate timely resolution.
• Processes required adjustments to accounts, including charges, credits, payment transfers, policy adjustments, etc.
• Evaluates processes and procedures to make practical suggestions/recommendations for improvements when appropriate.
• Communicates trends and issues to the appropriate supervisor/manager.
• Completes work accurately and timely with appropriate documentation.
• Serves as the subject matter expert for Professional Billing Services for unclaimed funds following the Escheats Accounts policy.
• Responds to inquiries relating to credit balances in a timely and professional manner.
• Maintains a comprehensive knowledge of the revenue cycle including insurance billing and associated correspondence (e.g. EOBs, electronic remittance advices, etc.).
• Independently resolves credit balances in a timely manner.
• Keeps supervisor/manager informed of any problems or issues.

Requirements

• Req H.S. Diploma/GED
• Req Exceptional written and verbal communication skills.
• Req Microsoft Office experience.
• Req Strong organization skills.
• Req Ability to apply strong analytical qualities.
• Pref Associate's Degree
• Pref 1+ years One (1) to two (2) years of experience in hospital or physician billing/insurance follow up.

Qualifications

• Must live in PA area for remote position.
• Must live in PA area for Lancaster General Hospital location.

Skills

• Strong analytical skills.
• Excellent written and verbal communication skills.
• Microsoft Office proficiency.
• Strong organizational skills.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

Details on pay are not specified in the job posting.

Schedule

M-F (flexible start time between 7:30am-9:30am). 8 hours/days. No weekends or holidays.