Account Coordinator (Weekdays, Night Shift)

About the role

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.

Responsibilities

• Act as the front-line resource to provide customer service on the assigned account(s)
• Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
• Monitor and manage account’s building, scheduling, and tracking responsibilities
• Help develop and execute the customer service expectations for all associated accounts
• Respond to all customer emails within the expected time window of the customer
• Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
• Monitor and manage account’s shipments to assure best practices are maintained
• When applicable, manage account’s TMS/Portals to maintain best practices
• Complete required training
• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
• Consistent communication with Account Managers and Operations Leads about growth opportunities
• Perform other related duties assigned

Requirements

• Bachelor’s degree in Business or related field preferred but not required
• 1 year of transportation or logistics experience strongly preferred
• Strong communication and negotiation skills

Knowledge, Skills, and Abilities

• Exceptional customer service and problem solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly organized
• Team player with multi-tasking and prioritizing abilities
• MS Office proficiency and related computer knowledge
• Microsoft Excel experience preferred

Schedule

This is a full-time benefits-eligible position, working Monday through Friday. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

Travel

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.