Account Coordinator - HVAC

About the role

The Account Coordinator works to assist the greater Account and Vendor Management teams with the day-to-day delivery of facilities services to our clients. This rotational program provides a unique opportunity to learn about the different facets of our business and help develop you into an Account Manager in the next 1–2 years. This in-office role is located in Ridgefield, Connecticut.

Responsibilities

• Serve as direct support for Account and Vendor Managers, interacting regularly with vendors and clients
• Place and follow up on emergency service calls
• Aid in the facilitation of service requests
• Refer client escalations up to Account Managers to find resolutions as quickly as possible
• Facilitate pricing negotiation
• Maintain an accurate and current database of vendor and client information
• Review and approve purchase orders to authorize procurement of necessary materials and services
• Track and update the progress of ongoing jobs, ensuring deadlines are met
• Maintain clear and concise documentation of vendor activities, including job status and vendor performance
• Collaborate with the team to ensure seamless coordination between vendors and internal stakeholders

Qualifications

• Excellent verbal, written, and time-management skills
• Ability to work effectively in collaboration across all departments
• Must be productive in a deadline-driven work environment
• Proven ability to adapt and be flexible to change
• Excellent critical thinking and problem-solving skills
• Hands-on knowledge of MS Word, Outlook, and Excel
• Bachelor’s Degree preferred; High School Diploma/GED required
• Industry experience preferred