Account Clerk- Registration

About the role

The City of Chesapeake is seeking an organized, customer-focused Account Clerk to join our Client Registration team. This role plays a vital role in supporting access to care within a fast-paced public behavioral healthcare environment.

Responsibilities

• Verify behavioral health insurance coverage.
• Prepare various account reports such as fee appeals.
• Assist clients and clinical staff with ensuring needed referrals and authorizations are in place to facilitate approved client service billing.
• Compute client financial responsibility for costs of services by compiling information on income and family size and verifying insurance benefit coverage.
• Complete team and individual tasks related to client eligibility and payment responsibility.
• Data entry, filing, faxing, and document retrieval follow-up are some of the general tasks. Researching returned mail.
• Aid clients with billing inquiries.
• Provide insurance information to clients to answer inquiries and/or complete interviews.
• Calculate refunds and adjustments to prepare insurance forms.
• Perform other related tasks as assigned.

Qualifications

While not specified, candidates should be organized, customer-focused, and able to work in a fast-paced environment. Prior experience in a similar role is preferred but not required.

Benefits

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Pay

Details about pay are not specified in the job description.

Schedule

Details about the schedule are not specified in the job description.