Account Clerk

About the role

The City of Alameda is seeking a full-time Account Clerk to support the Rent Program. The position supports the implementation of the City's Rent Ordinance through education, community engagement, and collaboration to promote equity and stability in the rental market.

Responsibilities

• Processes payments, maintains accurate financial records, and supports landlord registration, fee exemptions, refunds, and compliance activities during the annual fee collection cycle.
• Works with the general public, including tenants, landlords, and property managers, to provide courteous customer service by phone, email, and at the public counter.
• Performs a variety of administrative and financial support functions, including data entry, file management, and report preparation.
• Maintains various ledgers, registers, journals, spreadsheets, payroll time records, inventories, and other financial records according to established practices.
• Collects and accounts for money, issues vouchers and receipts, and prepares deposits as assigned.
• Confers with the general public regarding the issuance of business licenses and other applicable ordinances, codes, and regulations; reviews applications and computes fees; follows up with applications and records changes; sends out and processes renewal notices; collects delinquent payments; and performs various audits as needed.
• Prepares and processes various bills and invoices; prepares entries, tabulations, forms, and routine documents according to established guidelines; maintains files; operates data terminals, calculators, and other standard office equipment as required.
• Provides information, routes inquiries, resolves complaints, and interprets and explains policies and procedures.
• Prepares reports, statistics, and summaries and assists with various projects or activities as assigned.
• Performs a variety of general office support duties such as opening, distributing, and processing mail, ordering supplies, filing, answering telephones, greeting the public, and performing general document production.

Requirements

Education/Experience: Any combination of education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Graduation from High School; Two years of bookkeeping or statistical record keeping experience including maintenance and review of financial records and collecting and accounting for funds.

Knowledge: Knowledge of the principles and practices of general accounting, bookkeeping, and financial record keeping and reporting; automated accounting systems; basic mathematical principles; modern office procedures, methods, and equipment including computers and designated supporting applications such as spreadsheets.

Ability: Ability to perform routine clerical accounting work and perform arithmetic calculations and operations with speed and accuracy; effectively operate a variety of modern office equipment including computers and designated related software; utilize automated data processing and computerized accounting and financial management systems; interpret, apply, and explain established policies, procedures, and codes; compile and review information; prepare records and reports; work effectively under pressure and with frequent interruptions; use initiative and exercise independent judgment; establish and maintain accurate records; communicate effectively, establish and maintain effective working relationships with employees and the general public.

Keyboard Skill: Ability to type from clear printed copy at a speed of 35 net words per minute.

10-Key Skill: Ability to operate a 10-key calculator by touch.

Qualifications

Selected positions may require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment.

Benefits

For a comprehensive listing of benefits, see the Benefit Matrix here. CalPERS Retirement: Classic Members: 2% at 55 formula, 8.868% contribution; New Members 2% @ 62 formula, 8.25% contribution. Medical: The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available, with a generous City contribution towards medical premiums. Dental: Comprehensive dental coverage provided to employees and their eligible dependents. Vacation: Starting with 80 hours annually and increasing with years of service. Holidays: 11 City Holidays. Floating Holidays: 6 days. Sick Leave: 96 hours annually; unused sick leave is converted to service credit at retirement. Deferred Compensation: Up to 1% 457(b) matching City contribution after 1 year of continuous service.