Account Care Expert - Customer Retention

About the role

As an Account Care Expert, you’ll be the go-to person for assisting customers, resolving issues, and making their experience with Moxie top-notch. If you’re a problem-solver, a great communicator, and love working in a team environment, this role is for you! We’re looking for go-getters who are ready to roll up their sleeves, learn new skills, and help make a difference—both for our customers and within our company.

Responsibilities

• Be on the front lines, answering calls and helping customers with their account status
• Manage and resolve customer concerns efficiently and professionally
• Work with multiple departments to provide seamless customer support
• Respond to customer inquiries via SMS, email, and voicemail
• Support your teammates to create an exceptional customer experience
• Handle accounts pending closure and ensure positive resolutions
• Contribute to an awesome, customer-focused company culture

Requirements

• Customer-first mindset - You care about creating positive experiences
• Strong communication skills - You can talk to anyone, anytime
• Problem-solver - You find solutions and take action
• Team player - You love working with others and lifting up the team
• Tech-savvy - You can quickly learn new software (Google Suite & PestRoutes CRM)

Experience in customer service? Awesome! (Call center, hospitality, service industry, or automotive experience preferred but not required)

Sales & retention experience? Even better! If you’ve worked in a role where you’ve helped retain customers or closed deals, we’d love to see what you bring to the table!

Benefits

• Competitive pay - Base salary PLUS commission opportunities
• Award-winning workplace - Named a Top Place to Work since 2021
• Comprehensive benefits - Medical, dental, vision, and more
• 401(k) & Roth IRA - Because your future matters
• Paid Time Off - Work-life balance is important to us
• Monthly company events & recognition programs
• Service projects - Be part of something bigger than just a job

About Us

We’re not just a pest control company—we’re a team that believes in doing the right thing, being kind, and constantly improving. At Moxie, you’ll be part of a supportive, high-energy culture with tons of room to grow!