Account Associate- Tampa Call Center

About the role

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Perform other duties or projects as assigned by business management

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service experience (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Account Management (Required)
• Answering Telephones (Required)
• Customer Education (Required)
• Customer Needs Identification (Required)
• Customer Problem Solving (Required)
• Customer Retention (Required)
• Customer Service (Required)
• Customer-Focused (Required)
• Empathy (Required)
• Microsoft Applications (Required)
• Multitasking (Required)
• Operating System Concepts (Required)
• Payment Collections (Required)
• Payment Schedules (Required)
• Service Oriented (Required)
• Troubleshooting (Required)

Pay

Hourly base pay of $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. Once promoted to Account Expert, eligible for an annualized incentive target of $4,400 per year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Free, year-round money coaches
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees, 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs