Delivery Account Operations Associate - Tampa, FL

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

About the Role

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Responsibilities

• Manage equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and act as point-of-contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployment
• Monitor consumables, parts inventory, and order fulfillment
• Coordinate device installations, moves, and decommissions
• Maintain service reporting tools and generate regular client-facing reports
• Integrate and operate within client ticketing/helpdesk systems
• Collaborate with service teams and escalate major incidents as needed

Requirements

• Prior experience managing a print or equipment fleet environment
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred
• Experience with software/server administration and configuration
• Proficient in Microsoft Office, basic networking, and device troubleshooting
• Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

Benefits

• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days

Pay

Competitive hourly compensation with overtime potential

Schedule

A culture that prioritizes flexibility, safety, and work-life balance