Account Associate (Full-Time & Part-Time)

About the role

Start Your New Career Path with Westlake Financial! Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry. Westlake Financial is the #1 privately held auto finance company in the U.S., offering full‑time and part‑time positions that are in‑office only in Dallas, TX (candidates must live within 30 miles). Full‑time roles feature a guaranteed base pay of up to $15/hr with performance bonuses up to $1,500+ per month, yielding total potential compensation of $31,200–$49,200+ per year. Part‑time roles offer the same base pay with bonuses up to $750+ per month, for total potential compensation of $22,620–$31,620+ per year. Employees can become promotion‑eligible in as little as six months and join a winning team dedicated to rapid growth and innovation.

Responsibilities

• Connect with customers through outbound calls (training provided) using an easy auto‑dial system.
• Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.
• Answer inbound calls and provide friendly, professional support.
• Use communication skills and empathy to find fair, personalized solutions.
• Follow company guidelines to ensure every interaction is handled correctly.
• Use strong communication and negotiation skills to work with customers and help them make timely payments.
• Meet and exceed daily and monthly performance goals.
• Make effective outbound calls to arrange payments or set up plans to resolve past‑due accounts.
• Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.
• Work with Westlake customers to find and arrange collection solutions for individual accounts.
• Be a dependable team player who contributes to a positive, supportive work environment.

Requirements

• High School Diploma or GED preferred.
• Good communication, listening, and problem‑solving skills.
• Basic to intermediate computer knowledge.
• Reliable attendance.
• Proper grammar and email etiquette.
• Ability to type a minimum of 35 WPM.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and teamwork awareness.
• Willing and able to work a flexible schedule, including evening shifts, overtime, and weekends.
• Bilingual (Spanish) is welcomed but not required.
• Auto collections experience preferred.
• Experience with Daybreak or other retail consumer servicing systems.
• Experience with Cisco or other auto‑dialer systems.
• Web navigation and/or web‑based applications.
• Personal computer proficiency: Microsoft Word, Excel, and Outlook.
• Comfortable using a computer keyboard and number pad for data entry.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

Pay

Competitive pay – guaranteed base pay up to $15/hr. Full‑time employees can earn performance bonuses up to $1,500+ per month (total potential compensation $31,200–$49,200+ per year). Part‑time employees can earn bonuses up to $750+ per month (total potential compensation $22,620–$31,620+ per year).

Schedule

Full‑time and part‑