Account Associate (Full-Time & Part-Time)

In-Office Only | Las Vegas, NV (Must live within 30 miles)

About the role

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

Pay

Full-Time role

• Guaranteed base pay up to $15/hr
• Performance bonuses – up to $1,500+ each month
• Total potential compensation of $31,200–$49,200+ per year

Part-Time role

• Guaranteed base pay up to $15/hr
• Performance bonuses – up to $750+ each month
• Total potential compensation of $22,620–$31,620+ per year

Responsibilities

• Connect with customers through outbound calls using our easy auto-dial system
• Talk with customers to set up payment plans on early delinquent accounts and help them get back on track
• Answer inbound calls and provide friendly, professional support
• Use your communication skills and empathy to find fair, personalized solutions
• Follow company guidelines to ensure every interaction is handled the right way
• Meet and exceed daily and monthly performance goals
• Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts
• Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs
• Work with Westlake customers to find and arrange collection solutions for individual accounts
• Be a dependable team player who contributes to a positive, supportive work environment

Requirements

• High School Diploma or GED preferred
• Good communication, listening, and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Willing and able to work a flexible schedule, including evening shifts, overtime, and weekends
• Auto Collections experience preferred
• Bi-lingual (Spanish) is welcomed but not required

Skills

• Excellent communication and negotiation skills
• Strong listening skills and a genuine desire to help customers
• Thrives in a fast-paced call center environment
• Comfortable using Daybreak or other retail consumer servicing systems
• Comfortable using Cisco or other auto dialer systems
• Web navigation and/or web-based applications
• Microsoft Word, Excel, and Outlook
• Computer keyboard and number pad for data entry

Benefits (Full-Time Role Only)

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

About Westlake Financial

Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement. We continue to expand our teams and diversify our business model, cementing us as a leader in the automotive lending industry. Westlake continues to grow its market share within the Auto Industry with assets in excess of $22B. We have business relationships in all 50 states, including Puerto Rico.