Account Associate (EOR & Contractor Payments)

Responsibilities

• Manage a portfolio of customer accounts, ensuring timely and accurate operational support.
• Cookordinator contractor and EOR onboarding, payroll, and offboarding activities.
• Manage global contractor and EOR payment operations across multiple countries.
• Support customers with payroll funding, invoices, payment timelines, and issue resolution.
• Ast as the primary operational contact for assigned customers, ensuring a high-quality customer experience.
• Partner with Payroll, Payments, Product, Engineering, and Finance to resolve complex operational issues.
• Identify opportunities to improve processes and contribute to SOPs and operational documentation.
• Ensure operational SLAs and compliance requirements are consistently met.

Requirements

• 2–4 years of experience in the global payroll, Employer of Record (EOR), contractor payments, or HR technology industry (required).
• Experience managing global contractor and EOR payroll operations.
• Knowledge of international payment methods, including stablecoin payment workflows.
• Experience with cross-border payroll funding, invoicing, and payment operations.
• Strong customer-facing communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.

Preferred Qualifications

• Experience with global payroll or EOR platforms.
• Familiarity with blockchain, crypto wallets, and stablecoin settlements.
• Experience working with global employment compliance and cross-border workforce operations.

Must-Have Experience

• 2–4 years in Global Payroll, EOR, Contractor Payments, or HR Tech
• Customer-facing operational experience
• Experience supporting global clients
• Knowledge of stablecoin and international payment operations
• Strong understanding of payroll and payment workflows