Account Assistant

About Us

Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family-owned business for over 25 years, Redbarn's culture is rooted in the belief that they are more than just a team—they are a family.

Compensation & Benefits

• Competitive pay, based on experience
• Attendance bonus
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid Holidays, Paid Sick and Paid Vacation
• Life and AD&D Insurance
• Employee Discounts on pet food

Job Summary

We are seeking an Account Assistant to manage customer orders from entry through invoicing. This role works closely with Sales and Shipping teams to ensure accuracy and excellent customer service.

Key Responsibilities

• Process customer orders and manage client accounts.
• Perform data entry across multiple platforms.
• Handle emails and phone calls professionally.
• Aid with filing and general office tasks.
• Operate office equipment and maintain records.
• Help develop standards for handling complex orders.

Requirements

• High school diploma or GED; some office experience preferred.
• Proficient with Microsoft Word, Excel, and basic computer systems.
• Strong attention to detail and organizational skills.
• Clear communication and customer service skills.
• Ability to work in a fast-paced environment and adapt to changes.

Work Environment & Physical Requirements

• Typical office setting with moderate noise
• Sits, types, and communicates; occasional walking, climbing stairs to office or lifting.

Redbarn® Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.