Account Analyst

Company Shared Services – Argo and Farm Family are specialty property and casualty insurance brands owned by Clearbrook Holdings Inc. This full‑time, non‑exempt Account Analyst position is based in an office (Omaha, NE or Albany, NY) and requires on‑site work during scheduled hours.

Summary

Reporting to the Billing Services & Collections Director, the Account Analyst supports billing, collections, account reconciliation, and customer service activities to ensure timely and accurate management of Accounts Receivable balances. The role collaborates with agents, insureds, underwriting, claims, and offshore support teams to resolve billing discrepancies, maintain aging reports, and promote efficient collection of outstanding receivables. Employees must accurately record all hours worked, submit timesheets, and may be required to work overtime as business needs dictate.

Essential Responsibilities

• Assist offshore team with processing and reviewing Accounts Receivable statements for timely submission to agents or insureds.
• Provide timely and responsive service to internal and external business requests using the highest standards of customer service.
• Continuously follow up with agents, underwriting, and claims to resolve billing discrepancies.
• Collect outstanding Accounts Receivable balances.
• Maintain Accounts Receivable aging reports.
• Research and clear unapplied balances.
• Perform various weekly and month‑end reconciliations.
• Complete management reports as needed.
• Assist with internal and external audit requests.
• Support special projects and other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum six (6) years of experience in Accounts Receivable, billing, collections, accounting, or related financial operations.
• Formal vocational, technical, business, or accounting education combined with related experience may be considered in lieu of traditional experience requirements.
• Advanced knowledge of operational systems, procedures, and Accounts Receivable practices.
• Strong knowledge of billing, collections, account reconciliation, and cash‑application processes.
• Strong organizational, analytical, and problem‑solving skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and financial/accounting systems.
• Ability to prioritize work, meet deadlines, and maintain accuracy in a fast‑paced environment.

Preferred Qualifications

• Property & Casualty insurance industry experience.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Pay

Albany Pay Range: $67,218 – $78,438 (base salary commensurate with candidate experience; ranges may differ for other locations).

Benefits and Compensation

We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

• Integrity
• Collaboration
• Pursuit of Excellence
• Forward Thinking

Applicants must be legally authorized to work in the United States; sponsorship is not available. For accommodation requests related to the application process, contact the Benefits Department at 210‑321‑8400.