Account Analyst

About the role

Summary: We are looking for a highly capable Account Analyst to join our team and work from our Omaha, NE office. Alternatively, this role can be filled in our Albany office location. Reporting to the Billing Services & Collections Director, this role is responsible for supporting billing, collections, account reconciliation, and customer service activities to ensure the timely and accurate management of Accounts Receivable balances. This role works closely with agents, insureds, underwriting, claims, and offshore support teams to resolve billing discrepancies, maintain aging reports, and promote efficient collection of outstanding receivables. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during scheduled hours. Location: In-Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Applicants must be legally authorized to work in the United States; visa sponsorship is not available.

Responsibilities

• Assists offshore team with process and review of Accounts Receivable statements for timely submission to Agent or Insured.
• Provide timely and responsive service to business requests both internally and externally utilizing the highest standards of customer service.
• Continuous follow-up with Agents, Underwriting and Claims for timely resolution for billing discrepancies.
• Collection of outstanding Accounts Receivable balances.
• Maintain Accounts Receivable Aging.
• Research and clearing of unapplied balances.
• Perform various weekly and month-end reconciliations.
• Complete management reports as needed.
• Assist with internal and external audit requests.
• Assists with special projects and other duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent required.
• Typically requires a minimum of six (6) years of Accounts Receivable, billing, collections, accounting, or related financial operations experience.
• Formal vocational, technical, business, or accounting education combined with several years of related experience may be considered in lieu of traditional experience requirements.
• Requires advanced knowledge of operational systems, procedures, and Accounts Receivable practices typically gained through extensive experience and/or education.
• Strong knowledge of billing, collections, account reconciliation, and cash application processes.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and financial/accounting systems.
• Ability to prioritize work, meet deadlines, and maintain accuracy in a fast-paced environment.

Preferred:

• Property & Casualty insurance industry experience is preferred.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

Benefits

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Pay

Albany Pay Range: $67,218 - $78,438. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance.