Account Advocate

Major Responsibilities

• Ownership and responsibility for processing, revising, cancelling, monitoring, and tracking assigned customer’s orders to ensure on time shipping and that all customer operational requirements are met.
• Provide excellent customer service by answering inquiries on product information, pricing, and availability to our customers retail channel partners via phone, email, and customer portals.
• Training new team members and cross training for colleague support and back up.
• Collaborate with internal departments to manage the implementation of internal processes that ensure compliance with customer requirements as well as addressing any opportunities to improve compliance adherence.
• Ensure EDI information such as pricing, order acknowledgements, and inventory is transmitted to partners correctly.
• Maintain customer information within ERP system for assigned customer base.
• Manage information and communication in external customer portals.

Minimum Job Requirements

• Educational requirement: Associate's degree in business or equivalent experience.
• Work experience: 2-year relevant finance, sales and/or customer service experience.
• Knowledge/Skills/Abilities: Proficiency in Microsoft Office Suite software, effective verbal and written communication skills, great attention to detail, excellent interpersonal skills, effective time management, organizational, and prioritization skills, able to plan and coordinate cross-functional process implementation.

Preferred Job Requirements

• Experience: Previous experience using SAP or equivalent ERP, experience with Microsoft Office suites including Excel, prior experience in B2B customer service, sales support, inventory control, or administrative role, experience supporting Retail customers in a manufacturing environment.