Account Administrator

Qualifications

• Bachelor’s degree
• 2-3 years of Customer Service experience (strongly preferred)
• Strong writing, mathematical and communication skills
• Extremely organized, highly energetic, ability to multi-task
• Strong computer skills including Microsoft Office programs; Excel review
• Ability to speak clearly, effectively and openly both in person and on phone
• Demonstrated commitment to teamwork and customer satisfaction

Responsibilities

• Handle all concerns in a timely manner - i.e. invoice copies, tracking etc.
• Aid assigned colleague(s) with day-to-day operations
• Request and upload images for items being sold online or as directed by colleagues
• Gather and provide setup data for orders, including cost and ticketing information
• Aid both internal (various departments) and external customers with placing orders
• Understand and monitor the order cycle from first contact to shipping of goods
• Maintain an updated item master
• Manage ticketing bibles and Invoice catalog for all orders
• Manage return authorizations and shipment discrepancies
• Ensure account bibles are updated and distributed to all departments’ i.e. ticketing, packing, stock positions, online business etc.
• Request and manage inventory moves within distribution center
• Communicate daily with assigned Account Service Reps as needed