Accident Management Coordinator

About the role

The primary responsibility of this role is to communicate with Fleet Managers regarding accident repairs, review high-cost repairs, issue purchase orders, monitor repair progress, and build reports to monitor vehicle activity.

Responsibilities

• Communicates with Fleet Managers to approve or deny accident repairs.
• Reviews high cost repairs with Fleet Management and service providers.
• Reviews and issues purchase orders to National Account providers and independent shops.
• Maintains regular communication with Fleet Managers and body shops.
• Monitors repair progress and expedites as necessary.
• Builds reports to monitor vehicle activity.
• Performs other duties and special projects as assigned.

Requirements

• Education and/or Training: Bachelor’s degree in a related field or equivalent work experience.
• ASE Certifications or iCar Certifications are preferred but not required.
• Additional education, certifications, or other distinctions are a plus.
• Proficient in various desktop tools including MS Office Programs.
• Relevant Work Experience: 1-3 years’ body shop experience preferred.
• Some auto/truck body repair expertise is preferred.

Qualifications

• Knowledgeable of Holman’s fleet management programs.
• Ability to work independently and as part of a group.
• Strong organization, critical thinking, and problem-solving skills; attention to detail required.
• Excellent time management skills, with a proven ability to meet deadlines.
• Ability to prioritize tasks.
• Function well in a high-paced work environment.
• Understands the key business drivers; uses this knowledge in own work.
• Expands fundamental knowledge in own function and broadens skills.
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures.

Skills

• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Interprets customer needs and assesses requirements.
• Responds to non-standard requests from customers; investigates with assistance from others as needed.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

Competitive wages starting in the range of $24.65 - $35.13 USD per hour, commensurate with job-related skills, experience, relevant education or training, and geographic location.

Schedule

Regular Full-Time