Accessibility Technician

Maintenance

Maintain, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications.

Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.

Set up and install out of store delivery of products at customers' homes and facilities.

Customer Service

Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.

Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.

Keep track of customer records, including quotations, work orders, customer orders and invoices.

Troubleshooting

Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.

Troubleshoot faulty equipment for customers either over the phone or on-site at the clients' home.

Fabricate and install customized components for customer equipment within the guidelines established for such work.