Accessibility Technician

Full-time opportunity, Monday – Friday.

Responsibilities

• Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products in clients’ homes and/or facilities as per factory and clinical specifications.
• Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
• Set up and install out-of-store delivery of products at customers' homes and facilities.
• Communicate directly with customers to ascertain the nature of technical problems and their possible causes; provide assurance regarding the equipment.
• Maintain proper records of work performed, including time, materials (parts and supplies), quotations, work orders, customer orders, and invoices for effective and accurate customer billing and administration.
• Work with in-store Customer Service Representatives to review daily paperwork and assist the Warehouse Technician in storing accessibility products.
• Provide in-store and out-of-store customer service, including assistance with selection of medical products and liaison with therapists.
• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Troubleshoot faulty equipment for customers either over the phone or on-site at clients' homes.
• Fabricate and install customized components for customer equipment within established guidelines.
• Communicate directly with suppliers and their staff to obtain technical assistance, resolve warranty issues, obtain Return Authorizations, and ensure defective goods are returned as prescribed.
• Ensure NSM name stickers are on all equipment.
• Acquire continual education through product literature, in-house training, manufacturer specialized training courses, or in-branch training sessions.
• Pick up equipment from customer residences and review that all components are returned and undamaged.
• Manage time by attending appointments as scheduled, contacting the NSM branch if running late, and returning to the branch to perform in-branch duties when appointments are completed.
• Assist other technicians with equipment delivery and repairs as needed.
• Attend seating clinics with the Rehab Technology Specialist to assist with evaluations, modifications, and deliveries.
• Perform other duties as assigned, including inventory, warehouse management, sales floor tasks, or any other branch-related duties.

Qualifications

• Ability to lift 75+ pounds.
• Must pass drug and background check.
• Valid driver’s license.
• High School Diploma or equivalency certificate.

Benefits

• Paid Time Off (PTO).
• Health, Dental & Vision Insurance.
• 401k Company Match.
• Tuition and Education Assistance.