Accessibility Technician

Full-time and part-time opportunities available.

Responsibilities

• Install, restore, repair, maintain, and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products in clients’ homes and/or facilities as per factory and clinical specifications.
• Perform maintenance of tools, shop supplies, and other items necessary for service work.
• Set up and install out-of-store delivery of products at customers' homes and facilities.
• Communicate directly with customers to ascertain the nature of technical problems, provide assurance regarding equipment, and assist with selection of medical products.
• Maintain proper records of work performed, including time, materials used, quotations, work orders, customer orders, and invoices for accurate billing.
• Troubleshoot faulty equipment for customers either over the phone or on-site at clients' homes.
• Fabricate and install customized components for customer equipment within established guidelines.
• Organize and identify parts for repairs and stock, optimizing parts levels and updating the information system.
• Communicate with suppliers for technical assistance, warranty issues, return authorizations, and ensuring defective goods are returned properly.
• Ensure NSM name stickers are on all equipment.
• Acquire continual education through product literature, in-house training, and manufacturer specialized training courses.
• Pick up equipment from customer residences and verify all components are returned undamaged.
• Manage time effectively, including attending appointments on time and performing in-branch duties when appointments are completed.
• Assist other technicians with deliveries, repairs, and other duties as needed.
• Attend seating clinics with the Rehab Technology Specialist to assist with evaluations, modifications, and deliveries.
• Perform additional duties such as inventory, warehouse management, sales floor tasks, or any other branch-related responsibilities.

Requirements

• Ability to lift 75+ pounds.
• Must pass drug and background check.
• Valid driver’s license.
• High School Diploma or equivalency certificate.

Benefits

• Paid Time Off (PTO).
• Health, Dental & Vision Insurance.
• 401k with company match.
• Tuition and education assistance.

Schedule

• 8/9-hour shift (day).
• Monday – Friday.

Pay

Competitive pay.