Accessibility Sales Representative

About the role

Coordinate with branch team members to oversee and complete all Access installation projects.

Responsibilities

• Develop new referral sources and customers through professional presentation to local referral sources and medical personnel
• Utilize all appropriate, ethical, and legal avenues to create and maintain business
• Complete proper home evaluations to ensure appropriate recommendations for equipment that will best serve the customer's specific need
• Ensure home evaluations are completed and orders are entered in a timely manner and that all necessary customer intake information is documented and forwarded to the appropriate branch administration
• Assist in the timely completion of work orders which may involve but is not limited to: research of components, calculation and extension of equipment prices, responding to requests for additional information, and preparation of quotes for customers, referral sources and insurance companies
• Provide follow-up on work orders to ensure timely receipt and delivery
• Ensure proper and timely delivery of equipment to customer
• Ensure proper customer education occurs regarding equipment use, safety and financial considerations
• Ensure that proper customer education occurs throughout the process and proper documentation and signatures are obtained
• Coordinate with the Technician or Regional Processing Center, as necessary, to prepare equipment for installation or repairs
• Follow up, as necessary, to ensure customer satisfaction
• Maintain knowledge of products, services, techniques, and clinical skills necessary to complete responsibilities
• Maintain knowledge and adhere to NSM's policies and procedures including Infection Control and Equipment Management policies
• Provide support with quarterly physical inventory count as needed
• Maintain regular and predictable attendance