Access Specialist I- Main Campus- Full Time

About the role

Patient Access Representatives provide customer-service coverage and assume responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs duties including appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Responsibilities

• Appointment scheduling
• Patient registration
• Transcribing orders
• Insurance verification
• Telephone coverage
• Data entry
• Filing protected health information (PHI)
• Handling patient referrals
• Payment collection

Schedule

• Full time, 40 hours per week
• Shift: Monday–Friday, 9:00 AM–5:30 PM
• Will rotate between Main Campus, Child Health Pavilion, and the Hope Center
• Every 10th Saturday

Requirements

• High school diploma or GED required
• Customer service experience (front desk/patient-facing)
• Healthcare experience preferred