Access Services Supervisor - Full Time - Day
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove lines like "If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!" That's application instruction; remove. Also remove "Minimum rate of $69,534.40 Annually" but we need to include Pay section if posting actually states them. The posting includes "Minimum rate of $69,534.40 Annually" and then a paragraph about pay transparency. That is pay info. So we should include a Pay section with that info. Also benefits: "In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits." That's benefits. So include Benefits section.
Schedule? Not mentioned. So no Schedule section.
Qualifications? There's Education, Knowledge, Skills and Abilities Required and Preferred. Could combine into Requirements/Qualifications. Use
for Requirements (or Qualifications). We'll include a Requirements section with required and preferred bullet lists.
Responsibilities: The bulk of description about supervising duties. Use Responsibilities section.
About the role: Could include intro paragraph about team mission etc. Use About the role.
We must not repeat job title as heading. The job title is "Supervisor of Access Services". Not to be used as heading.
We must not put Job ID/requisition numbers as headings; none present.
We must not include filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract substantive content.
Intro paragraph: "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change."
That's About the role.
Then: "The Supervisor of Access Services, under the general direction of the Director of Access Services, supervises the daily registration, insurance verification & benefit coverage (acquiring when necessary authorization or precertification and sending Notice of Admissions), out-of-pocket calculations, upfront cash collection functions of their assigned operational areas (OR procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedule operating room cases, register Emergency Room Admissions and Emergency Treat and Release Patients and bed placement. Follow revenue cycle procedures and practices to maximize revenue potential."
That's start of responsibilities.
Then: "A day in the life of a Access Services Supervisor at Hackensack Meridian Health includes Supervises the day-to-day activities of pre-registration including insurance and benefits verification, referral procurement where needed, determining patients out of pocket expenses, notifying patients, point of service, of these obligations. With ensuring staff's adherence to insurance verification policies and procedures across their assigned areas. Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions and manages the daily staffing levels of these personnel for all assigned areas to ensure proper patient/ flow and patient satisfaction. Monitors frequently and audits the capture of correct registration elements and demographic information to comply with industry practices and any governmental, state, city regulatory requirements. Maximize upfront cash collections and billing accuracy standards, and makes recommendations for process changes when shortfalls are identified. Maintains a working knowledge of the individual departmental workflows including daily reviews of staffs and supervisory workqueue (WQ) assignments. Skilled with using all necessary EPIC tools to maintain high levels of staff productivity goals set annually. Supervises technical denial management WQ processes to maintain minimum denial levels, and advises Director of variances in expected results with corrective action ideas. Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations. Prepares statistical reports when needed relating to patient throughput, and customer service, i.e., number of encounters per hospital service per day. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).Other duties and/or projects as assigned. 10. Adheres to HMH Organizational competencies and standards of behavior."
We can combine responsibilities into bullet list.
Then Education, Knowledge, Skills and Abilities Required: list:
- Bachelor's degree, or relevant and equivalent HMH experience.
- Minimum of 3+ years prior experience in hospital patient financial services operations.
- Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
- Prior registration, insurance verification and/or specifications experience.
- Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
- Knowledge of medical terminology.
- Excellent written and verbal communications skills.
- Ability to multi-task.
- Customer service oriented.
- Detail-oriented with attention to detail.
- Proficiency with Google and/or Microsoft applications.
- Excellent analytical and interpersonal skills.
Preferred:
- Bilingual.
- Bachelor's preferred. (maybe redundant)
- Graduate degree is a plus.
- Epic knowledge is a plus.
- Relevant professional certification.
We can combine.
Pay: "Minimum rate of $69,534.40 Annually" plus explanation about pay transparency. We'll include that as prose in Pay section.
Benefits: "In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits."
We'll put that in Benefits section.
We must not include duplicated lines. Ensure we don't repeat.
Now produce HTML:
About the role
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
- Supervises the daily registration, insurance verification & benefit coverage (acquiring when necessary authorization or precertification and sending Notice of Admissions), out-of-pocket calculations, upfront cash collection functions of assigned operational areas (OR procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedules operating room cases, registers Emergency Room Admissions and Emergency Treat and Release Patients and handles bed placement.
- Follows revenue cycle procedures and practices to maximize revenue potential.
- Supervises day-to-day activities of pre-registration including insurance and benefits verification, referral procurement where needed, determining patients' out‑of‑pocket expenses, notifying patients at point of service of these obligations.
- Ensures staff adherence to insurance verification policies and procedures across assigned areas.
- Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions; manages daily staffing levels to ensure proper patient flow and satisfaction.
- Monitors and audits capture of correct registration elements and demographic information to comply with industry practices and governmental, state, city regulatory requirements.
- Maximizes upfront cash collections and billing accuracy standards; makes recommendations for process changes when shortfalls are identified.
- Maintains working knowledge of individual departmental workflows, including daily reviews of staff and supervisory workqueue (WQ) assignments.
- Skilled in using all necessary EPIC tools to maintain high levels of staff productivity goals set annually.
- Supervises technical denial management WQ processes to maintain minimum denial levels; advises Director of variances in expected results with corrective action ideas.
- Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
- Prepares statistical reports as needed relating to patient throughput and customer service (e.g., number of encounters per hospital service per day).
- Identifies needs of the patient population served and modifies and delivers care specific to those needs (age, culture, language, hearing and/or visually impaired, etc.), communicating with patient, parent, and/or primary caregiver(s) at their appropriate level (developmental/age, educational, literacy, etc.).
- Performs other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Requirements
- Bachelor's degree, or relevant and equivalent HMH experience.
- Minimum of 3+ years prior experience in hospital patient financial services operations.
- Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
- Prior registration, insurance verification and/or specifications experience.
- Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
- Knowledge of medical terminology.
- Excellent written and verbal communications skills.
- Ability to multi‑task.
- Customer service oriented.
- Detail‑oriented with attention to detail.
- Proficiency with Google and/or Microsoft applications.
- Excellent analytical and interpersonal skills.
Preferred Qualifications
- Bilingual.
- Graduate degree is a plus.
- Epic knowledge is a plus.
- Relevant professional certification.
Pay
Minimum rate of $69,534.40 Annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to Labor Market Data. Compensation is benchmarked against market data to ensure competitiveness. Experience, years of relevant work experience, education and certifications level, skills demonstrated proficiency, geographic location, internal equity, budget and grant funding, performance‑based incentives, bonuses, commissions, shift differentials for evening, night, or weekend shifts may affect the final offer.
Benefits
In addition to our compensation for
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove lines like "If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!" That's application instruction; remove. Also remove "Minimum rate of $69,534.40 Annually" but we need to include Pay section if posting actually states them. The posting includes "Minimum rate of $69,534.40 Annually" and then a paragraph about pay transparency. That is pay info. So we should include a Pay section with that info. Also benefits: "In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits." That's benefits. So include Benefits section. Schedule? Not mentioned. So no Schedule section. Qualifications? There's Education, Knowledge, Skills and Abilities Required and Preferred. Could combine into Requirements/Qualifications. Use
for Requirements (or Qualifications). We'll include a Requirements section with required and preferred bullet lists.
Responsibilities: The bulk of description about supervising duties. Use Responsibilities section.
About the role: Could include intro paragraph about team mission etc. Use About the role.
We must not repeat job title as heading. The job title is "Supervisor of Access Services". Not to be used as heading.
We must not put Job ID/requisition numbers as headings; none present.
We must not include filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract substantive content.
Intro paragraph: "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change."
That's About the role.
Then: "The Supervisor of Access Services, under the general direction of the Director of Access Services, supervises the daily registration, insurance verification & benefit coverage (acquiring when necessary authorization or precertification and sending Notice of Admissions), out-of-pocket calculations, upfront cash collection functions of their assigned operational areas (OR procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedule operating room cases, register Emergency Room Admissions and Emergency Treat and Release Patients and bed placement. Follow revenue cycle procedures and practices to maximize revenue potential."
That's start of responsibilities.
Then: "A day in the life of a Access Services Supervisor at Hackensack Meridian Health includes Supervises the day-to-day activities of pre-registration including insurance and benefits verification, referral procurement where needed, determining patients out of pocket expenses, notifying patients, point of service, of these obligations. With ensuring staff's adherence to insurance verification policies and procedures across their assigned areas. Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions and manages the daily staffing levels of these personnel for all assigned areas to ensure proper patient/ flow and patient satisfaction. Monitors frequently and audits the capture of correct registration elements and demographic information to comply with industry practices and any governmental, state, city regulatory requirements. Maximize upfront cash collections and billing accuracy standards, and makes recommendations for process changes when shortfalls are identified. Maintains a working knowledge of the individual departmental workflows including daily reviews of staffs and supervisory workqueue (WQ) assignments. Skilled with using all necessary EPIC tools to maintain high levels of staff productivity goals set annually. Supervises technical denial management WQ processes to maintain minimum denial levels, and advises Director of variances in expected results with corrective action ideas. Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations. Prepares statistical reports when needed relating to patient throughput, and customer service, i.e., number of encounters per hospital service per day. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).Other duties and/or projects as assigned. 10. Adheres to HMH Organizational competencies and standards of behavior."
We can combine responsibilities into bullet list.
Then Education, Knowledge, Skills and Abilities Required: list:
- Bachelor's degree, or relevant and equivalent HMH experience.
- Minimum of 3+ years prior experience in hospital patient financial services operations.
- Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
- Prior registration, insurance verification and/or specifications experience.
- Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
- Knowledge of medical terminology.
- Excellent written and verbal communications skills.
- Ability to multi-task.
- Customer service oriented.
- Detail-oriented with attention to detail.
- Proficiency with Google and/or Microsoft applications.
- Excellent analytical and interpersonal skills.
Preferred:
- Bilingual.
- Bachelor's preferred. (maybe redundant)
- Graduate degree is a plus.
- Epic knowledge is a plus.
- Relevant professional certification.
We can combine.
Pay: "Minimum rate of $69,534.40 Annually" plus explanation about pay transparency. We'll include that as prose in Pay section.
Benefits: "In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits."
We'll put that in Benefits section.
We must not include duplicated lines. Ensure we don't repeat.
Now produce HTML:
About the role
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
- Supervises the daily registration, insurance verification & benefit coverage (acquiring when necessary authorization or precertification and sending Notice of Admissions), out-of-pocket calculations, upfront cash collection functions of assigned operational areas (OR procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedules operating room cases, registers Emergency Room Admissions and Emergency Treat and Release Patients and handles bed placement.
- Follows revenue cycle procedures and practices to maximize revenue potential.
- Supervises day-to-day activities of pre-registration including insurance and benefits verification, referral procurement where needed, determining patients' out‑of‑pocket expenses, notifying patients at point of service of these obligations.
- Ensures staff adherence to insurance verification policies and procedures across assigned areas.
- Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions; manages daily staffing levels to ensure proper patient flow and satisfaction.
- Monitors and audits capture of correct registration elements and demographic information to comply with industry practices and governmental, state, city regulatory requirements.
- Maximizes upfront cash collections and billing accuracy standards; makes recommendations for process changes when shortfalls are identified.
- Maintains working knowledge of individual departmental workflows, including daily reviews of staff and supervisory workqueue (WQ) assignments.
- Skilled in using all necessary EPIC tools to maintain high levels of staff productivity goals set annually.
- Supervises technical denial management WQ processes to maintain minimum denial levels; advises Director of variances in expected results with corrective action ideas.
- Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
- Prepares statistical reports as needed relating to patient throughput and customer service (e.g., number of encounters per hospital service per day).
- Identifies needs of the patient population served and modifies and delivers care specific to those needs (age, culture, language, hearing and/or visually impaired, etc.), communicating with patient, parent, and/or primary caregiver(s) at their appropriate level (developmental/age, educational, literacy, etc.).
- Performs other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Requirements
- Bachelor's degree, or relevant and equivalent HMH experience.
- Minimum of 3+ years prior experience in hospital patient financial services operations.
- Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
- Prior registration, insurance verification and/or specifications experience.
- Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
- Knowledge of medical terminology.
- Excellent written and verbal communications skills.
- Ability to multi‑task.
- Customer service oriented.
- Detail‑oriented with attention to detail.
- Proficiency with Google and/or Microsoft applications.
- Excellent analytical and interpersonal skills.
Preferred Qualifications
- Bilingual.
- Graduate degree is a plus.
- Epic knowledge is a plus.
- Relevant professional certification.
Pay
Minimum rate of $69,534.40 Annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to Labor Market Data. Compensation is benchmarked against market data to ensure competitiveness. Experience, years of relevant work experience, education and certifications level, skills demonstrated proficiency, geographic location, internal equity, budget and grant funding, performance‑based incentives, bonuses, commissions, shift differentials for evening, night, or weekend shifts may affect the final offer.
Benefits
In addition to our compensation for