Access Services Scheduling Specialist

About the Role

Here at Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. Our Core Values are to serve faithfully, never settle, be in it together, and make an impact.

Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Responsibilities

The Scheduling Specialist schedules outpatient diagnostic procedures like radiology and imaging. They validate outpatient orders and capture patient demographic and insurance information.

• Contacts patients or providers for outpatient diagnostic procedures
• Contacts patients to schedule outpatient diagnostic procedures
• Collects patient demographic and insurance information during scheduling phone call with provider or patient
• Validates insurance is in network with the provider
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure
• Monitors inbound orders to ensure validation and proper routing
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available
• Meets telephone system metrics and department productivity standards

Requirements

To be successful in this role, you must consistently meet performance standards of production, accuracy, completeness and quality.

• Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette
• Maintain a professional demeanor in a stressful, emotional environment with behavioral health and suffering patients, including life/death situations
• Must exhibit high empathy and communicate well with patients and families during trauma
• Demonstrate exceptional customer service skills
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner
• Excellent data entry, numeric, typing and computer navigational skills
• Basic computer skills and Microsoft Office

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience