Access Service Rep

About the Role

Conducts interviews to obtain demographics and insurance information, keys information into the registration system, verifies financial and insurance details, and obtains appropriate signatures on medical, legal, and financial forms. Admits patients and provides information regarding hospital rules and regulations.

Responsibilities

• Conducts interviews to obtain demographics, insurance information, and enters data into the registration system.
• Contacts insurance carrier(s) or references insurance databases to obtain information necessary for successful billing of third-party payers.
• Re-verifies insurance of recurring patients.
• Performs collection duties, including meeting with uninsured and ineligible Medicaid patients to discuss financial responsibility.
• Establishes payment arrangements for uninsured patients and resolves open balance issues.
• Informs patients of all financial obligations, communicates collection policy, and collects outstanding balance amounts, deposits, and point-of-service payments.
• Obtains signatures on medical, legal, and financial forms.
• Prepares charts, registration forms, ancillary slips, patient addressograph plates, etc., and forwards required items to nursing unit/clinic.
• Admits patients and provides information regarding regulations and policies, such as Patient Bill of Rights, Advance Directives, and Health Care Proxy.
• Reconciles charge documents with patient logs and enters charges into the registration system.
• Receives and records discharge notices on the registration system to ensure timely transmission of data to financial management.
• Schedules patients for pre-admission testing as necessary.
• Maintains and reconciles daily census to nursing units and notifies nursing unit of patient's arrival; arranges for patient's escort.
• Answers telephone, maintains files, sorts mail, and keeps inventory of supplies.
• Informs manager of all activities, needs, and problems; accumulates data for performance reports.
• Performs related duties as required.

Qualifications

• High School Diploma or equivalent, required.
• Prior customer service experience, required.
• Data entry skills (80 keystrokes per minute), required.
• Must pass training program within the normal probationary period.
• Ability to communicate well and interact effectively with patients and families.

This is a temporary position.