Access Services Rep 1

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully with a joyful heart, constantly striving for better, supporting one another, and making an impact by delivering exceptional experiences.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the Role

The Access Services Representative 1 ensures accurate collection of demographics and insurance information to facilitate patient registration, insurance verification, and financial responsibility collection.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients across multiple locations and departments, understanding patient flow processes and identifying opportunities for process improvement.
• Collaborates with other departments to communicate patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage, calculates and collects patient dues, and negotiates payment arrangements as needed.
• May perform cashiering duties as a primary or secondary responsibility, adhering to established policies and procedures.
• Assists patients by providing directions, personal escort, and mobility assistance (e.g., wheelchairs) when applicable.
• Adheres to compliance requirements for order validations, cash policy, government payor regulations, and patient safety standards.
• Escalates potential service issues to management when necessary.

Requirements

• High school diploma or GED equivalent
• Less than 1 year of experience

Skills

• Strong listening, communication, and professional telephone etiquette
• Ability to maintain composure in stressful and emotional environments, including behavioral health crises and life-or-death situations
• High empathy and exceptional customer service skills when interacting with patients and families
• Ability to manage multiple, changing priorities effectively and organized
• Excellent data entry, numeric, typing, and computer navigational skills
• Basic proficiency in Microsoft Office

We believe that all people should feel welcomed, valued, and supported.