Access Services Rep 1 (FT)

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values include:

• Serving faithfully by doing what's right with a joyful heart.
• Never settling by constantly striving for better.
• Supporting one another and those we serve.
• Making an impact by taking initiative and delivering exceptional experiences.

Benefits

Our benefits are designed to help you live well at every stage of your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

About the role

The Access Services Representative 1 collects accurate demographics and insurance information to help register patients, verify insurance benefits, and collect patient financial responsibilities.

Responsibilities

• Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Register patients in the Emergency Department.
• Identify process improvement opportunities that promote teamwork.
• Improve revenue cycle functions and the patient experience.
• Interact regularly with other areas and departments.
• Verify patient eligibility for insurance coverage and benefit levels for services.
• Calculate and collect patient dues according to financial policies.
• Establish patient liability and advise on deposit requirements.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Escalate potential service issues to management when necessary.
• Negotiate payment arrangements with the patient as needed.

Key Success Factors

• Good listening and communication skills, including professional telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, suffering patients, and life-or-death situations.
• Show high empathy and communicate well with patients and families during trauma.
• Demonstrate exceptional customer service skills.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigation skills.
• Basic computer skills and proficiency in Microsoft Office.

Requirements

• High school diploma or GED equivalent
• Less than 1 year of experience