Access Services Rep 1 (remote)

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Representative 1 obtains accurate demographics and insurance information to register patients, verify insurance benefits, and collect patient financial responsibilities.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients at multiple locations and works in different department areas. Understands patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers, improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures, which could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adheres to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Requirements

• Good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment, including crime, behavioral health, suffering patients, and life or death situations.
• High empathy and ability to communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office proficiency.

Qualifications

• Education: High School Diploma or GED Equivalent
• Experience: Less than 1 Year of Experience

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.