Access/Senior Access Representative- Patient Access Center- PT Day Shift 20 hours

About the role

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Responsibilities

• Provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
• Serves as a preceptor for new staff.

Requirements

• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12 months experience working in a call center in a healthcare setting.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner.
• Demonstrated experience using a computer, including data entry and retrieval.
• Able to maintain a work pace appropriate to the workload.
• Able to establish and maintain effective working relationships across the Health System.

Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms.
• Demonstrated experience working with a patient registration software system.
• Bilingual skills in English and Spanish and/or Vietnamese.

Skills

• Customer service skills appropriate to the job.

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Pay

Details of each benefit may be reviewed by visiting the following page: Conditions of Employment.

Schedule

Details of each benefit may be reviewed by visiting the following page: Conditions of Employment.