Access Screener Coordinator

About the role

Kitsap Mental Health Services (KMHS) is seeking a Screener & Coordinator to serve as an initial point of contact for individuals seeking behavioral health services. This position connects community members with appropriate care by providing screening, coordinating referrals, and helping them navigate benefits and enrollment processes. The role supports timely access to services and helps ensure individuals receive guidance at critical points of entry into care. If you're committed to helping individuals access behavioral health services and community resources, we welcome your application.

Responsibilities

• Triage and screen service requests in person and by phone, referring emergent cases to crisis services or providing de-escalation support as needed.
• Use clinical judgment and de-escalation techniques to work with individuals in distress or experiencing a behavioral health crisis.
• Provide accurate information and referrals based on understanding of KMHS services and community resources.
• Become certified as a Navigator to assist clients in applying for Medicaid (Apple Health) and related benefits.
• Guide clients through DSHS and Washington Health Benefit Exchange application processes.
• Maintain current knowledge of KMHS programs, intake criteria, and program-specific procedures.
• Accurately enter and manage data in the electronic medical record and track referrals and outcomes.
• Coordinate intake paperwork and communicate effectively with other KMHS teams to ensure continuity of care.
• Monitor and process provider referrals and maintain compliance through system audits and reporting.
• Provide high-quality customer service to clients, families, and partner agencies in a respectful and efficient manner.

Requirements

• Education: Bachelor’s Degree in Psychology, social services, or a related field.
• Experience: Entry level (no prior related work experience)
• Lic