Access Representative - Vascular Surgery

About the role

The Access Representative works under the supervision of the Clinic Manager and Access Representative – Lead. The role involves collecting and safeguarding patient information while serving as a receptionist to support patient care delivery and follow-up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with physicians and nurse practitioners.
• Performs check-in and check-out functions in the clinic.
• Enters patient data accurately and completely into computer systems, including registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, insurance forms, medical releases, and other documentation.
• Prepares release of information and consent forms for patient signatures, sends requests to other healthcare providers, and coordinates receipt of additional information.
• Answers phones, makes necessary calls, and acts as a receptionist for patients, visitors, providers, and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members, and visitors as a communication liaison.
• Contacts other departments for STAT or NOW orders and assists in scheduling with ancillary departments when necessary.
• Ensures confidentiality of patient, hospital personnel, and medical staff information.
• Attends departmental meetings and in-services.
• Requests payment, balances receipts for deposit, prepares deposits, and reconciles daily charge tickets.

Education

• High school diploma, GED, or HiSET equivalent – Required
• Associate’s degree or business college certificate – Preferred

Work Experience

• Computer data entry, customer service, collections, and medical record responsibility experience – Preferred
• Knowledge of medical terminology – Preferred

Licenses and Certifications

• Must be able to travel between various system facilities and off-site locations as needed – Required

Skills and Abilities

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping
• Ability to communicate with all customers, physicians, and caregivers
• Ability to answer multiple telephone lines, type, file, and handle money

Interpersonal Skills

• Must be courteous
• Work in a professional, caring manner with internal and external customers
• Ability to work with interruptions and flexibility in hours and workflow
• Foster teamwork and promote service and quality in all tasks

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch
• Ability to lift and/or move up to 10 to 25 pounds

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests
• Follow policies and procedures; disseminate information and/or instructions to the appropriate person(s)
• Prioritize work assignments and follow through to completion
• Ability to manage stress and remain calm in a fast-paced environment

Essential Sensory Requirements

• Visual: Read orders, instructions, and analyze charts
• Hearing: Answer telephone, take direction from staff, and respond to inquiries from patients

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain

Starting rate

$16.00