Access Representative, Central Registration, Full-Time, First

About the role

The Access Representative will create accounts from scheduling appointments and attempt to obtain demographic and insurance information as indicated in the Pre-Registration process. They will complete all required documentation and prioritize insurance coverage as primary, secondary, and tertiary. Quality of registration data collected impacts the organization's revenue and reimbursement time.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from world-renowned clinicians and care teams. UC Medical Center provides specialty and subspecialty medical care not available anywhere else in Greater Cincinnati and is home to medical breakthroughs through basic, translational, and clinical research.

UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, equipped with specialists and medical resources available at a moment’s notice for complex medical conditions and injuries.

Unit Details

• Meeting and greeting patients in a friendly, energetic, and empathetic environment.
• Opportunities to grow and widen knowledge.

Location: Cincinnati, OH, United States

Responsibilities

• Create Epic accounts from scheduling appointments.
• Obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards, and Situation Response Guidelines to create, update, and secure accounts.
• Screen and complete all required documentation and prioritize insurance coverages as primary, secondary, and tertiary.
• Complete required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient appointments or transfer to the appropriate scheduling department, service area, or physician office.
• Properly code Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation.
• Effectively organize and prioritize Daily Worklist tasks.
• Ensure Worklist coding is consistent with documentation in LastWord.
• Secure all applicable accounts in a timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
• Maintain facility-established productivity standards and Patient Accounts Quality Guidelines.
• Report improvements, problems, and changes related to insurance verification to Department Management.
• Perform other duties as assigned in the Access Unit Department.

Requirements

• High school diploma or GED required.
• Analytical skills and ability to problem solve.
• Computer literacy.
• Excellent communication, problem-solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching to provide patients with options for even the most complex situations. UC Health includes UC Medical Center, West Chester Hospital, University of Cincinnati Physicians, UC Health Ambulatory Services, Lindner Center of HOPE, and specialized institutes such as the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. UC Health strives for innovation and provides world-class care for the community and patients from all over the world.