Access Representative, Admitting & Registration, Full-Time, Second Shift

About the role

The Access Representative supports the Medical Centers by delivering high-quality care to patients based on assessed needs, established standards, and policy and procedures. This role involves hospital registration in the Emergency Department (ED) and Trauma Bay, including:

• Accurately verifying patient identity and gathering demographic and contact information
• Setting up accident claims and obtaining signatures on hospital documents, including consent forms and financial responsibility
• Collecting copays and scanning patient documents
• Completing registration work queues and verifying insurance details
• Completing required MSP and Advance Directives questionnaires for all appropriate patients
• Prioritizing insurance coverages as primary, secondary, and tertiary while ensuring accuracy, confidentiality, and efficient patient flow

The quality of registration data collected significantly impacts the organization's revenue and reimbursement timelines.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, the University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from world-renowned clinicians. The medical center provides specialty and subspecialty care unavailable elsewhere in the region and is home to medical breakthroughs, with physician experts conducting research that leads to new therapies and care protocols.

UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, equipped with specialist and medical resources for complex conditions and injuries.

Unit Details

• Meeting and greeting patients in a friendly, energetic, and empathetic environment
• Opportunities to grow and expand knowledge

Location: West Chester, OH, United States

Responsibilities

• Create Epic accounts from scheduling appointments
• Obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards, and Situation Response Guidelines to create, update, and secure accounts
• Screen and complete all required documentation, prioritizing insurance coverages as primary, secondary, and tertiary
• Complete required MSP questionnaires for all appropriate patients
• Answer questions regarding patient appointments or transfers to the appropriate department, service area, or physician office
• Properly code Daily Worklist according to Worklist Coding Standards
• Organize and prioritize Daily Worklist tasks effectively
• Ensure Worklist coding is consistent with documentation in LastWord
• Secure all applicable accounts in a timely manner as defined by Due Diligence Standard while maintaining productivity and quality standards
• Maintain facility-established productivity standards and Patient Accounts Quality Guidelines
• Report improvements, problems, and changes related to insurance verification to Department Management
• Perform other duties as assigned in the Access Unit Department

Qualifications

• High school diploma or GED required
• Analytical skills and ability to problem-solve
• Computer literacy
• Excellent communication and problem-solving skills, with the ability to handle adversarial customers
• Ability to interact independently to resolve customer service issues
• 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching, providing patients with options for even the most complex situations. UC Health includes:

• UC Medical Center
• West Chester Hospital
• University of Cincinnati Physicians and UC Health Ambulatory Services (with over 900 board-certified clinicians and surgeons)
• Lindner Center of HOPE
• Specialized institutes, including the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center

Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. UC Health strives for innovation and provides world-class care for the community and patients worldwide.