Access Representative, Admitting & Registration, Part Time, Second Shift

Responsibilities

• Accurately verify each patient's identity
• Gather demographic and contact information
• Set up accident claims
• Obtain signatures on hospital documents and include consent forms and financial responsibility
• Collect copays
• Scan patient documents
• Complete registration work queues
• Verify insurance details
• Completes required MSP and Advance Directives questionnaires for all appropriate patients
• Prioritize all insurance coverages as primary, secondary, and tertiary while ensuring accuracy, confidentiality, and efficient patient flow
• Ensure the quality of registration data impacts the organization's revenue and reimbursement timelines
• Interact with patients before, during, and after their care
• Answer questions about the registration process and ensure patients receive the support they need
• Complete registration errors from the work queue promptly
• Maintain department productivity and quality standards
• Communicate through the Teams platform and Microsoft email
• Receive monthly Performance Audit
• Report improvements, problems, and changes related to registration to department management

Qualifications

• High school diploma or GED required
• 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred
• Analytical skills: able to solve problems
• Computer Literacy
• Excellent communication skills
• Accountable/receptive to feedback
• Demonstrate effective time management
• Can deal with customers who are often adversarial
• Ability to work independently and as a team