Access Optimization Analyst

About the role

Join our team as a day-shift, full-time, Provider Access & Referrals Access Optimization Analyst. Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Benefits

• Career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• Paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Use of advanced technology to support the team and enhance patient care.

Responsibilities

• Reviews, analyzes, and evaluates information related to Access Optimization.
• Maintenance and auditing of providers' templates, schedules, scheduling instructions, message management, and TNAA Dashboard.
• Participation in process improvement initiatives by providing innovative ideas and solutions.
• Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy.
• Trains new Managers, Supervisors, and Lead CSC on Access Optimization initiatives.

Qualifications

• Associate degree in a related field or equivalent experience.
• Minimum of 2 years of experience working in a health care clinic setting.
• Bachelor's degree (preferred).
• Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket).
• Proficient in Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint).
• Decision‑making ability that shows good judgment and understanding of the big picture.
• Ability to engage a cross‑functional team towards the desired outcome.
• Excellent written and verbal communication skills.
• Leadership, problem‑solving, and analytical skills.
• Time management skills and self‑discipline.
• Ability to train and present information to end users.